Privacy Policy for Gold Coast Residential Builder
Last Updated: 01/11/2025
This Privacy Policy sets out the commitment of Gold Coast Residential Builder (referred to as “we”, “us”, or “our”) to protecting the privacy of personal information we collect, handle, use, and disclose. We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether the information is recorded in a material for1m or not.
2. What Personal Information We Collect
We only collect personal information that is reasonably necessary for, or directly related to, our building and business activities. The information we may collect includes:
Contact Details: Name, email address, phone number(s), and residential/postal address.
Project Information: Details about your building project, land, property ownership, financial information related to the project (e.g., budget, finance approval status), and design preferences.
Identification: Driver’s licence or other identification details (for contract or regulatory purposes).
Communication Records: Records of your communication with us (e.g., emails, phone call notes).
Website Usage: Information about your computer, device, and website usage (e.g., IP address, browser type, pages visited) through analytics and cookies.
3. How We Collect Personal Information
We collect personal information directly from you unless it is unreasonable or impracticable to do so. This may occur when you:
Complete an enquiry form on our website.
Contact us via phone, email, or in-person to discuss a potential build or project.
Enter into a building contract or service agreement with us.
Apply for a job with us.
Interact with our social media or digital advertisements.
We may also collect personal information from third parties, including:
Your agents, such as architects, designers, or finance brokers.
Publicly available sources (e.g., property registers, publicly available social media).
Credit reporting bodies or financial institutions (with your consent).
4. Purposes for Collecting, Holding, Using, and Disclosing Personal Information
We collect, hold, use, and disclose your personal information for the following primary purposes:
To provide you with building services and carry out your residential building project (e.g., quoting, design, planning, construction).
To communicate with you about your project, our services, or marketing materials.
To comply with our legal and regulatory obligations, including building regulations, planning laws, and insurance requirements.
For our internal business operations, such as administration, billing, accounting, and record-keeping.
For direct marketing (see Section 6).
5. Disclosure of Personal Information
We may disclose your personal information to third parties, but only where necessary and consistent with the purpose of collection, or where required by law. These third parties may include:
Subcontractors and Suppliers: Tradespeople, suppliers, engineers, and consultants involved in your building project.
Financial and Legal Advisors: Our accountants, lawyers, and insurers.
Government and Regulatory Bodies: Local Council (e.g., Gold Coast City Council), building certifiers, state government departments, or as required by a court order.
IT Service Providers: Providers who host or manage our website, email, and cloud storage systems.
6. Direct Marketing
We may use your personal information to send you marketing materials about our services, promotions, or events that we believe may be of interest to you.
We will only send these communications if you have consented or where otherwise permitted by the Spam Act 2003 (Cth).
You may opt-out of receiving marketing communications at any time by following the unsubscribe link in the communication or by contacting our Privacy Officer (see Section 10).
7. Cross-Border Disclosure of Personal Information
We generally store and process personal information within Australia. However, some of our IT service providers (e.g., cloud storage, email hosting) may store data on servers located overseas.
We take reasonable steps to ensure that any overseas recipient does not breach the Australian Privacy Principles, or where disclosure is necessary and you have provided informed consent.
[Specify if you know the country, e.g., “Our website server is located in the USA.” If not known, state “We are unable to confirm the precise location of the server, but take reasonable steps to ensure compliance.”]
8. Security of Personal Information
We are committed to protecting the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. We take reasonable physical, electronic, and procedural steps to safeguard your information, including:
Restricting access to your personal information to employees and contractors on a need-to-know basis.
Using secure server hosting and data encryption.
Maintaining up-to-date firewalls and security systems.
[Add a specific security measure, e.g., “Physically securing our office and document storage.”]
When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.
9. Accessing and Correcting Your Personal Information
You have a right to request access to the personal information we hold about you and to request that we correct that information.
Access: We will grant access unless there are grounds to refuse under the Privacy Act. We may charge a small administrative fee for providing access.
Correction: We will take reasonable steps to correct any information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make an access or correction request, please contact our Privacy Officer (see Section 10).
10. How to Make a Privacy Complaint
If you believe we have breached the Privacy Act or the APPs, you may lodge a complaint with us by contacting our Privacy Officer in writing.
We will respond to your complaint within a reasonable time (usually 30 days).
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Website: https://www.oaic.gov.au/
11. How to Contact Us
For any questions or concerns about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
| project@goldcoastresidentialbuilder.au | |
| Phone | 0422225758 |